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Sr. Credit Services Specialist – Payment Support

Spectrum

This is a Full-time position in Columbus, OH posted May 1, 2021.

Assists team leader / manager with oversight of daily departmental work activities.

Assignments are broad in nature and often require originality and ingenuity.

MAJOR DUTIES AND RESPONSIBILITIES* Actively and consistently support all efforts to simplify and enhance the customer experience* Provides reporting to supervisors/managers which assists them in monitoring the performance of team members.* Generates daily workable tasks through SQL interfaces* Adapts procedures, processes, tools, equipment and techniques to accomplish the requirements of the position.

* Assists team leader/managers with escalated calls, emails, and corporate escalations.

* Observes specialists to ensure adherence to company policies and procedures, reporting discrepancies back to the team leader / manager for follow up.

* Identifies and presents opportunities for improved operational procedures inside and outside the department to team leader and managers on an ongoing basis.

* Assists with training and auditing of department for adherence to established policies and procedures.

* Projects include complex problem resolution, applying policies and procedures and practical application of the general and specific technical aspects of the job.

* Perform UAT and document results* Perform other duties as requested by supervisor PREFERRED QUALIFICATIONS(Knowledge, Skills and Abilities)* Ability to read, write, speak and understand English * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.* Ability to write reports, business correspondence, and procedure manuals.* Ability to effectively present information and respond to questions from leaders, clients, customers, and the general public.* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form* In depth Knowledge of the ICOMS and/or CSG billing systems, extensive knowledge of billing cycles and cross divisional procedures.* Demonstrated working knowledge of computers, spreadsheet and word processing software is required.* Possess good verbal, written and interpersonal communication skills in order to communicate effectively and professionally with internal and external customers.* Requires self-motivation, accuracy, problem solving and the ability to perform effectively in a fast paced multi-tasking environment.* Ability to make sound business decisions’ and multi-task in a fast paced environment.* Intermediate knowledge of Microsoft Excel and Office a must.* Prior experience with relational databases preferred.

EducationHigh school diploma or General Educational Development (GED) credential Related Work Experience4+ years: Related experience in similar field and/or training3+ years: Experience dealing with and resolving difficult and escalated issues3+ years: Experience in collections or customer service preferred.2+ years: Operational knowledge of Sales & Customer Service is preferred.

WORKING CONDITIONSOffice environment For more information on Spectrum’s benefits, please click here.