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Salesforce/nCino IT Business Analyst

Keybank National Association

This is a Full-time position in Cleveland, OH posted May 3, 2021.

Location:4910 Tiedeman Road – Brooklyn, Ohio 44144The Salesforce IT Business Analyst works closely with the business units to understand and document requirements in the form of user stories in Jira. The role also involves coordinating change management activities and user support, and driving show and tell sessions as needed. Requires a good knowledge of the Salesforce platform including Sales, Service, and Marketing Cloud. Admin certification a plus.* Works with a cross-functional team in optimization of application capabilities & business processes. Provide Business Analysis and Project/Product support for the development, enhancement, quality assessment, and on-going support of the relevant lines of business (LOBs).* Influence requirements for new application features and enhancements that are consistent with strategic priorities.* Participates in the design process to ensure it supports business requirements and an optimized user experience.* Capture requirements for a moderately complex system and/or multiple systems; understands the SDLC and its impact on deliverables.* Translate business requirements into technical requirements and convey with appropriate level of detail to the development team.* Broaden expertise of the business and work with technical and business teams to support business objectives.* Support and/or participate in user acceptance testing to ensure quality in application releases and user experience.* Understands security, risk management, and IT process principles and escalate to appropriate team(s) as needed.KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing