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Field Services Technician


This is a Full-time position in Cincinnati, OH posted May 3, 2021.

Requisition Number 81291 Job Title Services Technician Overview Performs service, repair andor installation of company product(s) including system hardware, software, PCs and Point of Sale (POS) equipment. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repairresolution to minimize customer downtime. May involve use of problem management databases and help desk system. Responsibilities Represents Insight in a professional and businesslike manner and communicates effectively with customers and associates. Interacts with customer responding to technical questions or request for information. Processes timely and accurate information to ensure compliance with warranty requirements of vendors. Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns. Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction. Primarily provides Tier 1 2 level support occasionally performs Tier 3 level support. Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment. Performs computer hardware and software installations. Other duties as assigned. Qualifications Requires a minimum of 1-2 years of related work experience, high school diploma, OEM technical trainingcertification, or equivalent combination of education and technical experience. Ability to attain A+ certification with 90 days of employment. Must have a valid driver’s license with clean driving record Must be willing to travel for overnight stays Use of personal vehicle is required and should be in good order. Mileage will be reimbursed. Must be available to work on Standby Swing Shift or weekend rotation as needed Must be able to lift up to 50 pounds. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here . Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTrademark and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, clouddata center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at Founded in 1988 in Tempe, Arizona 11,000+ teammates in 19 countries providing Insight Intelligent Technology SolutionsTrademark for organizations across the globe 8.3 billion in revenue in 2020 Ranked 409 on the Fortune 500, 15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year Ranked 7 on the 2021 Fortune World’s Most Admired Companies (Information Technology Services industry), 70 on the Fortune 100 Best Workplaces for Diversity, 296 on Forbes World’s Best Employers (27 within IT), and 5 on the Phoenix Business Journal 2020 list of Best Places to Work Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance Today’s talent leads tomorrow’s success. Learn about careers at Insight . Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes Cincinnati Ohio (US-OH) United States (US) None None US – Cincinnati, OH Nearest Major Market Cincinnati Job Segment Technician, Developer, Cloud, Supply, Compliance, Technology, Operations, Legal