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Maintenance Renewal Sales Representative

Diebold Corp

This is a Full-time position in North Canton, OH posted May 2, 2021.

Job DescriptionExpect more.

Connect more.

Be more at Diebold Nixdorf.

Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world.

Join us in connecting people to commerce in this vital, rewarding role.Position OverviewAs a Maintenance Renewal Sales Representative you will be responsible for the generation of revenue through maintenance and subscription renewals and upselling of additional services.

This will be accomplished through contact and build relationships with existing customers in order to renew contracts and identify opportunities for up selling through calling campaigns and email communication.

This is a customer facing role assigned to a specific territory demanding interaction with multiple levels of leadership within small/mid-size financial institutions, as well as, within enterprise and national accounts.

Additionally, you are responsible for providing sales forecasts, obtaining quotes, performing customer research online, and updating/maintaining records in our customer relationship management (CRM) system.

This is an office-based position within our corporate offices in Northeast Ohio.You are responsible for* Follow best practices and processes to achieve and exceed your annual quota through renewal sales and identifying potential upsell opportunities to maximize growth* Own a territory and build relationships with customers* Engage customers in a value discussion surrounding their maintenance renewal to secure business through email and calling campaigns* Prioritize weekly and monthly renewal activities to maximize quarterly renewal revenue* Conduct outbound customer calls to make customers aware of their upcoming renewal and renewal options* Respond to customer calls and emails promptly related to renewal* Create and provide customer proposals and supply any related documentation and/or brochures supporting the customer proposed solution to ensure renewals are closed timely* Utilize Salesforce to properly document, report and forecast current and future renewal opportunities.* Collaborate with your sales team and provide forecasts for your manager* Work closely with business partners to develop a positive working relationship and maintain up-to-date information on renewals processes, campaigns and changes to technology.* Assist in executing campaigns targeted to existing customers* Manage and track the entire maintenance renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and members of the Global Business Services organization* Assist in other sales and marketing tasks as neededQualifications* Bachelor’s Degree preferred* A strong work ethic and ability to manage a high volume of outgoing customer calls* 1-3 years of experience in sales and/or customer service a plus* Excellent verbal and written communication skills* Proven track record of flexibility in a team setting* Customer focused with a passion for exceptional customer service* Able to thrive in a fast paced inside sales/customer service environment* Highly organized, able to prioritize and manage time effectively* Able to track information accurately and have a strong attention to detail* Able to maintain an upbeat and positive attitude at all times* Exposure to CRM systems and previous outbound, inside sales/customer service experience a plus* Highly motivated, well-organized, flexible, and results oriented* Proven ability to assess, manage and operate effectively given multiple priorities in a mission-critical environment* Excellent mathematical skills with emphasis in accounting or financial math* Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy* Knowledge of Salesforce.com preferred* Proficient with technology, Microsoft Office; prefer Outlook and Excel* Able to learn new systems quicklyWhy should you join Diebold Nixdorf?Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce.

Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.To all recruitment agencies: Diebold Nixdorf does not accept agency resumes.

Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location.

Diebold Nixdorf is not responsible for any fees related to unsolicited resumes#LI-TF