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Institutional Account Administrator I

Fifth Third Bank, N.A.

This is a Full-time position in Cincinnati, OH posted April 6, 2021.

nnMake banking a Fifth Third betterWe connect great people to great opportunities.

Are you ready to take the next step?

Discover a career in banking at Fifth Third Bank.nn nnGENERAL FUNCTION: In an area of high dollar volume, client sophistication and trust, and high client expectations, provides support to clients and Relationship Manager on assigned group of custody accounts (under general supervision).

Serves as theprimary contact with clients and/or their business partners and act as liaison between the client, relationship management and back-office processing operations.

Adheres to internal department procedures and deadlines to ensure regulatory compliance andexemplary client service.nn nnResponsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.

Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.

While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.nn nnESSENTIAL DUTIES & RESPONSIBILITIES:nn nnWorks independently as primary point of contact and support on assigned custody account relationships which include monitoring, reviewing and balancing account activities involving Global and Domestic cash flows, foreign exchanges, income repatriation,physical security handling, overdraft and failed trade resolution and account maintenance to internal system records.nn nnResearch and resolve issues presented by clients, their partners, relationship management and all other internal and external clients and communicate in a timely manner.

Escalate issues/problems appropriately, according to established escalation paths.*Review and obtain client authorization on Tax Documentation in order to maintain favorable tax status in Global Markets.nn nnPartner with Securities Lending Agent and/or Investment Advisor on global activity, such as shares segregated due to proxy voting, registered/unregistered shares for JPY dividends, debit/credit interest from sub-custodians.nn nnResearch causes for overdrafts and prepare claims to Investment Manager and/or Securities Lending agent as needed.nn nnPartner with relationship management, via periodic meetings, regarding status of clients and all other significant information.nn nnEnsure service level standards are met.nn nnReview fees and research/resolve all inquiries; make system adjustments to daily balances, when appropriate, to reflect accurate billing.nn nnBackup team members and department in general.nn nnMaintain accurate desktop procedure manuals.nn nnComplete audit and statement requests from clients.nn nnFollow all compliance requirements of Securities Services including the collection and retention of proper account documentation.nn nnAssist with special projects.nn nnParticipate in Client meetings/conference calls, as appropriate, which may require some travel.nn nnSUPERVISORY RESPONSIBILITIES: None.nn nnMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:nn nnBachelor’s degree in business, finance, accounting or related field or equivalent work experience.nn nnMinimum 2 years experience working in the Financial Services industry, preferably in securities processing, mutual fund operations or brokerage operations environment.nn nnStrong customer service skills # must be service focused and oriented toward exceptional customer experience.nn nnStrong written and verbal communication skills including the ability to effectively communicate on behalf of the Bank to both internal and external clients.nn nnExperienced operating in an environment that stresses both individual accountability and team-based performance.nn nnAbility to manage multiple client accounts and projects with varying priorities and deadlines.nn nnAbility to exercise a high degree of independent judgment and handle confidential information.nn nnAbility to recognize potential problems and formulate solutions in a timely manner.nn nnAbility to use all Microsoft Office software including: Excel, Word and Outlook.nn nnResourceful and results oriented.nn nLI-MS1n nnInstitutional Account Administrator Inn nnLOCATION –
– Cincinnati, Ohio 45227nn nnFifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.nn nnFifth Third Bank, National Association is one of the top-performing banks in the country, with a history that spans more than 150 years.

Weve staked our claim on looking at things differently to make banking a Fifth Third better.

This applies to our relationships with customers and employees alike.We employ about 18,000 people while offering: A chance for employees to build their future, with supportive career development and comprehensive health and financial wellness programs.

An environment where we win together by celebrating achievements and working collaboratively.

An opportunity to make a difference in a positive and lasting way.

Everything we do is geared toward improving lives.Were proud that Fifth Third is a warm and caring place to grow as a customer and as a team member.nn