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Assistant Manager

Duchess Shoppe

This is a Contract-Jobs position in Heath, OH posted October 18, 2020.

SUMMARY: The Assistant Manager is responsible for providing leadership and motivation of all site personnel and ensuring excellent customer service during assigned shifts. This position is responsible for modeling and delivering quality customer service, ensuring policies and procedures are followed, scheduling, profitability analysis, and management of vendors.ESSENTIAL FUNCTIONS * Monitor financials — sales volume, P&L, controllable expenses, cash controls, inventory. * Ensure positive customer experience. * Provide customer service by greeting and assisting customers and responding to customer needs, questions, and complaints. * Inspect facility and equipment routinely to determine necessity of repairs or maintenance. * Assist Store Manager with recruiting, hiring, training, and modeling. * Supervise store staff to maintain labor model standards. * Direct, model, and supervise employees engaged in sales, reconciling cash reports, and customer service.COMPETENCIES * Entrepreneurial Orientation — Ability to take initiative, to recognize and create opportunities. * Leadership & Development — Ability to delegate responsibility and to work with others and coach them to develop their capabilities. * Customer Focus — Ability to quickly and effectively solve customer problems. * Financial Knowledge — Ability to meet or exceed sales and financial goals. * Communication — Strong written/verbal communication skills; interpret, summarize and articulate complex information for general use among a variety of internal and external stakeholders. * Teamwork — Ability to demonstrate interest, skill, and success in getting groups to learn to work together. * Loss Prevention — Ability to administer systems and programs to reduce loss and maintain inventory controlREQUIRED EDUCATION AND EXPERIENCE* High school diploma required. * One year’s management experience in a fast-paced retail environment delivering exceptional customer service, preferred. * ServeSafe certified. * Experience in cash management, POS, Microsoft Word, Excel, PowerPoint, and Email.