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Assistant Vice President- Product Owner

CTI Education Group

This is a Full-time position in Chesapeake, OH posted May 1, 2021.

Job Description
– Assistant Vice President
– Product Owner (336341)

Job Description

Assistant Vice President
– Product Owner (
Job Number:
336341 )

Description

The purpose of this strategic role is to advance the communications strategy for North America Claims.

Effective communications throughout the life of a claim is critical to ensure positive customer experiences.

The key priority for this role is to develop and implement strategic initiatives that include leveraging new and innovative technologies to simplify and expedite delivery of relevant communications to customers and agents.

There is focus on quality and compliance of communications delivered throughout the life of the claim across all channels.

Communication delivery should be simple for adjusters to deliver and customers to receive.

The Product Owner (PO) is responsible for transformative design and strategic implementation at a project level.

Through engagement of appropriate workstream resources, the PO supports user-story definition, UAT, detailed L5 processes and screen shot documentation; accountable for go-forward processes and ongoing support for automation; monitors automation performance; prioritize enhancements; maintains process/procedures; and determines impacts to automation as changes in the technical environment occur.

The PO also provides specific insight to Claim Disciplines, drives operational efficiencies and ensures compliant solutions via re-engineering, outsourcing, automation, or a combination of all three. 

Key Responsibilities:

Major Duties & Responsibilities
Develop and drive implement of strategic vision Leader of scrum teams Provide vision and direction to agile development teams and stakeholders throughout the project Create requirements in partnership with business leaders and SMEs Define the features and future outcome of the product Verify the as is, future state, gaps and remedial plans for initiatives Provide needed feature details and acceptance criteria Prioritize features and outcomes according to business value Ensure ROI Determine scope of initiatives Align and work effectively with stakeholders and key business partners Ensure qualified SMEs are available for the project Build vision in alignment with corporate strategy Identify gaps and build plans to resolve them Verify the addressable headcount Verify PII implications Collaborate with team to ensure user stories are accurately elaborated, understood and prioritized Review release plans and adjust story priority in the backlog accordingly Confirm stories in the backlog are in alignment with the vision and roadmap Utilize demonstrations and mock ups to collect feedback and drive acceptance of stories
Qualifications
– External

Qualifications
5-7 years’ experience as a project manager or team lead; proven success mentoring, communicating and coaching team members without direct authority Experienced in Agile methodology (Scrum, Kanban, SAFe, XP, etc.), planning estimation and metrics, as well as Agile Tools for Project Management (JIRA, Confluence, etc.) Experience in leading or working in teams that are mixed in location, including globally across cultures and time zones preferred Basic knowledge of software development processes and procedures to understand team needs Bachelor’s degree or equivalent experience in Insurance, Information Technology or Business preferred First level Scrum Master certification (CSM, PSM 1) preferred Exceptional problem-solving and critical thinking skills, with thorough attention to detail.

Strong people and technical leadership skills Track record of high achievement in a team-based and results-oriented culture Ability to travel between company locations as needed Outstanding communication, presentation and writing skills Excellent organizational and time management skills Sharp analytical and problem-solving skills Creative thinker with a vision EEO Statement
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.

Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.

Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees.

Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.